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Financial Investor: (Individual or Business)

The work we do saves lives and helps our community.  We have ambitious plans for EPIC’s future with the goal of providing an even stronger continuum of care for our citizens who need help with a substance abuse or mental health issue.  We can’t provide the services that we do or plan to expand those services without the support of community members and organizations like you!  With your help, we can continue to “Save Lives…Transform Families” every day!

Schedule an EPIC Visit

Want to learn more about EPIC and how you can get involved?  We would be happy to come speak with you and your group about EPIC’s services and programs.  To schedule or to find out more, call us at (904) 829-2273 or email

Sponsor a Child or Family Receiving Counseling

EPIC’s mental health services for children and families is one of our fastest growing areas.  More and more families are seeking quality, professional counseling but may not have the means to pay or have high insurance deductibles that inhabit their ability to get help.  Because of your support, EPIC never turns anyone away due to the lack of ability to pay.

Sober Living Housing Campaign

The number one reason for readmissions at the EPIC Recovery Center is that there is no safe, sober living environment for these individuals to continue in their recovery. Help us by supporting our sober living home, Second Wind. EPIC is proud to offer our sober living environment for up to 6 males at one time. Second Wind is currently exclusively available to EPIC clients. Sober Living Homes are residences that provide a drug and alcohol-free environment for newly sober people. With your support, we can offer a safe sober environment for those newly on their recovery journey.

EPIC Recovery Center

We opened the EPIC Recovery Center in 2014 in order to provide a three-tiered program of detoxification, residential and outpatient treatment services.  While we are grateful to be able to offer this service, the need to enhance and expand continues to grow.  Your investment in the EPIC Recovery Center will allow us to reach even further in continuing to help some of our community’s most vulnerable citizens in their battle against addiction.

Refund Policy

At EPIC Behavioral Healthcare (EPIC), we are committed to providing high-quality comprehensive, compassionate, and timely care to all our clients (“You”). Delivering timely services is an important part of providing successful and satisfactory services. It is the policy of EPIC to follow the below guidelines for no-shows/ cancellations, refunds, and returns:

No Show/ Cancellation of Services:

You are expected to pay at the time of service, any co-pay/co-insurance, deductible, or balance that is due. You should reschedule the appointment if is unable to make the payment of all insurance non-covered services.

• Client-Initiated No shows/ Cancellations: If you wish to cancel a service, please notify us at least 36 hrs. before the scheduled service date to EPIC phone (904) 829 -2273. Cancellations made before this period may qualify for a refund if a pre-payment was made (refer to Client Fee & Billing Procedure in your Program Orientation and Agreement Registration).
• Late Cancellations: Cancellations made within 24 hrs. of the service date will incur a no show/cancellation fee of $25.00. No refunds will be provided for late cancellations.
• No Show:  If the client fails to show up for a scheduled service without prior notice, no refund will be issued.

Refunds:

Service Not Delivered: If the service paid for is not delivered as agreed (due to EPIC fault), you may be eligible for a full refund if a payment was made. Refund requests will be reviewed on an individual basis, and credits may be issued in the original form of payment (i.e., if made by credit card).

Overpayment or Billing Error: If you believe that EPIC overcharged or there was a billing error, you need to contact us within 10-15 days of the payment, and the Billing Department will investigate and issue a refund if applicable.

Returns:

No Returns on Services: We do not offer returns once a service has been rendered.

Rescheduling of Services:

Rescheduling by Client: If you need to reschedule a service, please notify us at least 3 days in advance. If rescheduling occurs within 24 hrs. of the service date, a rescheduling fee of $25.00 may apply.

Rescheduling by Us:

If we need to reschedule a service, we will make every effort to notify you in advance and offer an alternative date or issue a refund if rescheduling is not possible.

Processing Fees:

Any third-party processing fees (such as credit card transaction fees) associated with the payment may not be refundable.

A COPY OF THE OFFICIAL REGISTRATION AND FINANCIAL INFORMATION MAY BE OBTAINED FROM THE DIVISION OF CONSUMER SERVICES BY CALLING TOLL-FREE (800-435-7352) WITHIN THE STATE. REGISTRATION DOES NOT IMPLY ENDORSEMENT, APPROVAL, OR RECOMMENDATION BY THE STATE.  REGISTRATION # CH306.